Sustainability Glossary Series: Part 5 (Sustainable E-Commerce)

As e-commerce continues to grow, businesses face increasing pressure to reduce their environmental impact. Consumers are becoming more conscious of sustainability, and SMEs have a unique opportunity to become leaders in adopting eco-friendly practices. Adopting sustainable e-commerce approaches can lead to enhanced efficiency, stronger brand loyalty, and long-term growth.

Welcome to Part 5 of our Sustainability Glossary Series! In this edition, we delve into essential terms shaping the future of sustainable e-commerce. Whether you’re rethinking packaging, exploring energy-efficient web design, or greening your supply chain, this glossary will guide you through the key concepts.


Definition: Packaging designed with minimal environmental impact by using biodegradable, compostable, or recyclable materials.

Why It Matters: Packaging often represents a significant portion of a product’s environmental footprint. By using sustainable options, businesses can reduce waste, improve their sustainability credentials, and appeal to eco-conscious consumers.

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Definition: A practice where businesses or individuals compensate for their greenhouse gas emissions by investing in environmental projects, such as reforestation or renewable energy initiatives.

Why It Matters: Carbon offsetting provides a way for SMEs to mitigate the environmental impact of shipping and operations, building trust with sustainability-focused customers. However, it’s crucial to exercise caution when selecting carbon offset projects: ensure they are certified by reputable third-party organizations to guarantee the initiatives are both credible and impactful.

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Definition: The final step in the delivery process, where products are transported from distribution hubs to their individual end destinations (customers).

Why It Matters: Last-mile delivery is often the most energy-intensive and emission-heavy stage of logistics. Optimizing this process can reduce emissions, lower costs, and enhance the overall efficiency of supply chains.

Learn More:

  • Read this article on trans.info about trends in tackling last mile delivery sustainability in Europe.
  • Explore Accenture´s 2021 study on the sustainable last mile.

Definition: Websites optimized to minimize energy consumption through streamlined design, image compression, efficient coding, and green hosting.

Why It Matters: Digital operations contribute to carbon emissions. By creating energy-efficient websites, businesses reduce their environmental footprint and enhance user experience.

Learn More:

  • Explore green hosting as explained on Wikipedia.
  • Read these 15 tips on creating energy-efficient websites on the Digital Go Where blog.

Definition: The practice of procuring materials and products from suppliers that prioritize environmental and social responsibility.

Why It Matters: Sustainable sourcing ensures supply chain integrity, reduces emissions, supports ethical labor practices, and strengthens a business’s reputation among eco-conscious customers.

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Definition: A delivery option where customers collect orders from designated pickup points, lockers, or local stores instead of home delivery.

Why It Matters: Out-of-home delivery reduces emissions by consolidating deliveries to single locations, lowering fuel consumption in the last-mile process. It also provides flexibility for customers while enhancing the efficiency of e-commerce logistics.

Learn More:

  • Explore different forms and benefits of out-of-home delivery on kardinal.ai website.
  • Read how out-of-home delivery is shaping the future of e-commerce in this Sendcloud article.

Definition: Logistics strategies aimed at reducing the environmental impact of transportation and supply chain operations through measures like efficient routing, eco-friendly packaging, and carbon offsetting.

Why It Matters: Green logistics enhances sustainability across the e-commerce supply chain, helping SMEs meet regulatory requirements and align with customer expectations for environmentally responsible practices.

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As we explored in our previous articles on Sustainable E-Commerce Strategies, adopting sustainable practices is not only beneficial for the planet but also for business success. By understanding concepts like eco-friendly packaging, green logistics, and energy-efficient web design, SMEs can start reducing their environmental impact, meet customer expectations, and future-proof their operations.

As we continue our Sustainability Glossary Series, we’ll explore more foundational concepts for building a sustainable business. Did you find this helpful? Subscribe, share your thoughts, and let us know which sustainability topics you’d like us to cover next!